FREQUENTLY ASKED QUESTIONS
Q: How long does it take from the day I place my order for the seat covers to be shipped?
A: Because our custom fit seat covers are made to order for your exact vehicle in the fabric of your choice it takes an average of 1-4 weeks from the day of purchase before shipment **Certain vehicles and fabrics can exceed a lead time of48 weeks.** For an accurate lead time on your vehicle please reach outbefore ordering**. If you wish to cancel your order it must be within 5 business days after order confirmation to insure we have not already custom ordered fabric or started production on your covers.
Q: What is the warranty on your custom fit seat covers?
A: We have a one year manufacturer warranty on wear and tear and material defects. we also guarantee the fitment of everyone of our products.
Q: Are the seat covers airbag compatible?
A: Yes, our seat covers are sewn with a high tensile thread that will rip under extreme pressure; like that inflicted by the deployment of your airbag.
Q: Can you install the seat cover yourself?
A: Yes, our seat covers are designed so that the average consumer can install them with ease. If you do run into any problems please give us a call and we can walk you through the installation process 1-800-413-6518.
Q: How do I place an order?
A: You can place an order with us through our website or over the phone. We are open Monday-Friday from 8am to 4:30pm Pacific Standard Time.
Q: What is your return policy?
A: Because of the custom made nature of our products they are non-returnable; you, the consumer, are responsible for providing the correct year, make, and model of your vehicle along with the color and fabric choice. On our end we guarantee the fitment of everyone of our products. If you do have any fitment issues we will fix or replace the pieces of concern at no cost to you. (This includes shipping and replacement pieces when necessary.)